We have a 3 Day Return policy, which means you have 3 days from the date of delivery to register an order return. The return window will automatically close after 3 days.
Mail us within 3 working days at support@keroxbox.com along with your order ID & reason for return. An unboxing video is mandatory.
We DO NOT ISSUE CASH REFUNDS FOR ANY REASON. All Returns/Exchanges are eligible for store credits only. A gift card (unlimited validity) will be issued. The cost of reverse shipping (i.e., getting the product back from you) will come at a cost of INR 60 per order, which will be borne by the customer. The voucher will be issued after deducting INR 60 from the price of the returned products once delivered back to us.
Note:
1. Damage & Missing Product
We follow a 3-layer checking process to avoid any damage or misses from our end. A return can only take place if the customer receives the product in a damaged condition and reports the same within 3 days of receiving their order. The return request will only be processed if there is proof of an unboxing video clearly showing the damage to the product.
In case a user buys multiple products, only the damaged product will be accepted. You will receive store credit for the price of the damaged item(s) within 7 days after the product is received by us.
Kindly ensure the video is clear and the damaged/defective/missing part of the jewelry is highlighted. The video must show the original labels and tags intact. If the video is not shared as per the mentioned details, we will not be able to process the request further.
A 360-degree unpacking video of the parcel is required for us to process the request. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. The brand reserves the right to make the final decision in all such cases.
2. Dislike
If you dislike any product upon delivery, you must contact us within 3 days for a return request. Please note that the shipping charges of INR 60 will be deducted from the refund. We DO NOT ISSUE CASH REFUNDS FOR ANY REASON. All Returns/Exchanges are eligible for store credits only.
You will receive the gift voucher within 7 days after the product is received by us, provided that the product is unused and in good condition. If the product is found to be used or damaged, the voucher will not be initiated.
Once you have mailed the return request, we request you to be available for the reverse pick-up. Please ensure to answer calls from the delivery partner. If the delivery partner is unable to reach you, the reverse pick-up may be canceled, and the process will need to be re-initiated, which may increase the overall timeline.
Some pin codes may not be reverse serviceable. In such cases, we may request you to return the product via an alternate courier service.
3. Order Level Return
Return and exchange will be processed at the order level, not on a product-by-product basis. We no longer accommodate requests for return and exchange on a product-by-product basis.
4. Combo/Gift Box Products
Any single jewelry item in a combo/gift box cannot be replaced or returned.
5. Promotional Offers
Products purchased during special promotional offers, contests, clearance sales, or any special scheme cannot be returned or replaced.
Cancellation Policy
Considering operational challenges, we do not accept order cancellations. We kindly request customers to avoid impulsive orders.
Our mission is that you Shine on with Kerox™ Box Jewellery to spread the smiles & styles.